Shipping policy
Shipping Policy
Effective date: 22 June 2026
32 Sleeps
ABN 66 175 057 230
Email: info@32sleeps.com.au
32 Sleeps is an Australian sole-trader business operating under ABN 66 175 057 230.
In this policy, “32 Sleeps”, “we”, “us” and “our” refer to the business operating under that ABN.
Order Processing
Orders are generally processed within 3–5 business days after payment has been successfully received.
Business days exclude weekends and Australian public holidays.
Processing time is separate from delivery time.
Orders placed during promotions, product launches, holiday periods or periods of unusually high demand may require additional processing time.
Where a material delay affects your order, we will make reasonable efforts to notify you using the contact details supplied at checkout.
Australian Shipping
Standard shipping within Australia is charged at a flat rate of AUD $11.95.
Free standard Australian shipping applies where the qualifying order subtotal exceeds AUD $120, calculated after discounts and before shipping charges.
Different shipping charges may apply to unusually large, heavy, restricted or remote-area shipments where the applicable charge is clearly displayed before checkout is completed.
Australian Delivery Estimates
After dispatch, standard delivery within Australia typically takes:
3–10 business days
This timeframe is an estimate only and is not a guaranteed delivery date.
Delivery may take longer due to:
- carrier delays;
- remote delivery locations;
- severe weather;
- public holidays;
- service disruptions;
- incorrect or incomplete address details; or
- circumstances outside our reasonable control.
International Shipping
We ship to selected international destinations made available at checkout.
Availability may vary depending on:
- the destination country;
- the products ordered;
- carrier availability;
- import restrictions; and
- other operational or legal requirements.
If a country or region is not available during checkout, we are not currently able to ship the order to that destination.
International shipping charges are calculated or displayed at checkout based on the destination, parcel details and available delivery service.
International Delivery Estimates
After dispatch, international delivery typically takes:
7–20 business days
This timeframe is an estimate only.
International delivery may take longer because of:
- customs processing;
- border inspections;
- local postal delays;
- remote delivery locations;
- public holidays;
- carrier disruption;
- import restrictions;
- severe weather; or
- other circumstances outside our reasonable control.
Processing time of 3–5 business days must be added to the estimated delivery timeframe.
Customs Duties and Import Charges
International orders may be subject to:
- customs duties;
- import taxes;
- brokerage charges;
- handling fees; or
- other destination-country charges.
Unless expressly shown as collected at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customers are responsible for checking whether the products ordered may lawfully be imported, possessed and used in the destination country.
We are not responsible for delays caused by customs or other government authorities.
Dispatch Confirmation and Tracking
Where tracking is available, a dispatch confirmation containing tracking information will be sent to the email address supplied with the order.
Tracking information may take some time to appear after the parcel has been collected or lodged with the carrier.
You are responsible for monitoring the tracking information and ensuring that someone is available to receive the parcel where required.
Delivery Addresses
Customers must provide a complete and accurate delivery address at checkout.
Please review the address carefully before submitting an order.
If you notice an error, contact info@32sleeps.com.au as soon as possible.
We cannot guarantee that an address can be changed once packing, fulfilment or dispatch processing has commenced.
Where an incorrect or incomplete address supplied by the customer causes:
- a failed delivery;
- redirection;
- return to sender;
- additional postage; or
- redelivery costs,
the customer may be responsible for reasonable additional shipping charges.
Authority to Leave and Safe-Drop Deliveries
Some carriers may offer authority-to-leave or safe-drop delivery.
Where you select or permit this option, the carrier may leave the parcel at the nominated address without obtaining a signature.
You are responsible for ensuring that the delivery location is suitable and secure.
Nothing in this section limits any responsibility that remains with us or the carrier under applicable law.
Missed Deliveries and Collection
If delivery cannot be completed, the carrier may:
- attempt delivery again;
- leave collection instructions;
- deliver the parcel to a collection point; or
- return the parcel to us.
Customers are responsible for collecting parcels within the carrier’s required timeframe.
If a parcel is returned because it was not collected, additional shipping charges may apply before it is sent again.
Delayed Parcels
If your parcel has not arrived within the estimated delivery timeframe, check the tracking information first.
If the tracking information does not resolve the issue, contact:
info@32sleeps.com.au
Please include:
- your full name;
- order number;
- delivery address; and
- tracking number, where available.
We may ask you to assist with a carrier investigation.
Carrier investigations can take additional time to complete.
Lost Parcels
If a parcel appears to be lost, contact us so that we can investigate the matter with the carrier.
We may require confirmation of:
- the delivery address;
- tracking information;
- attempted delivery details; and
- any communication received from the carrier.
Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
Damaged Parcels
If your parcel arrives damaged, contact us as soon as reasonably possible at:
info@32sleeps.com.au
Please include:
- your order number;
- photographs of the external packaging;
- photographs of the damaged product;
- photographs of the shipping label; and
- a description of the damage.
Keep the packaging and damaged products until we confirm whether they are required for assessment.
Your rights in relation to damaged or faulty products are also covered by our Refund and Returns Policy and the Australian Consumer Law.
Incorrect or Missing Products
Contact us as soon as reasonably possible if:
- the wrong product was supplied;
- an item is missing from the order; or
- the quantity supplied is incorrect.
Include your order number and photographs where reasonably possible.
Where we are responsible for an incorrect or incomplete shipment, we will provide an appropriate remedy and cover reasonable shipping costs where required.
Parcels Returned to Sender
A parcel may be returned to us because:
- the delivery address was incorrect or incomplete;
- delivery was refused;
- the parcel was not collected;
- the recipient could not be located;
- customs or import charges were not paid; or
- the carrier could not complete delivery.
If a parcel is returned to us, we will contact you where reasonably possible.
Additional shipping charges may apply if you request redelivery and the return was not caused by our error.
Any refund will be assessed according to:
- the reason for return;
- the condition of the returned products;
- shipping and carrier costs incurred;
- our Refund and Returns Policy; and
- applicable law.
Refused International Deliveries
If an international order is refused because duties, taxes or import charges were not paid, the parcel may be:
- returned to us;
- held by customs;
- abandoned; or
- destroyed.
We cannot guarantee that a refused international parcel will be returned.
Where it is returned, any refund will be assessed after deducting reasonable unrecoverable shipping, return and carrier costs, except where prohibited by law.
Order Cancellations
You may request cancellation before dispatch by contacting:
info@32sleeps.com.au
We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once packing, fulfilment or dispatch processing has commenced.
Where an order has already been dispatched, it will generally need to be handled under our Refund and Returns Policy.
Delivery Responsibility
We remain responsible for meeting our obligations as the seller under applicable law.
Nothing in this policy excludes, restricts or modifies any right or remedy available under the Australian Consumer Law.
Contact
For questions about shipping or delivery, contact:
32 Sleeps
ABN 66 175 057 230
Email: info@32sleeps.com.au