Refund policy

Refund and Returns Policy

Effective date: 22 June 2026

32 Sleeps  
ABN 66 175 057 230  
Email: info@32sleeps.com.au

32 Sleeps is an Australian sole-trader business operating under ABN 66 175 057 230.

In this policy, “32 Sleeps”, “we”, “us” and “our” refer to the business operating under that ABN.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where a product does not meet an applicable consumer guarantee.

A product may have a major failure where, for example:

- it has a problem that would have stopped a reasonable customer from purchasing it had they known about the problem;
- it is significantly different from its description, sample or demonstration model;
- it is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time;
- it is unfit for a purpose that was communicated to us and cannot easily be made fit within a reasonable time; or
- it is unsafe.

Where a product has a major failure, you may be entitled to choose between a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.

Where a failure is not major, we may choose to repair or replace the product within a reasonable time. If this is not completed within a reasonable time, you may be entitled to another remedy.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Change-of-Mind Returns

In addition to your rights under the Australian Consumer Law, we accept eligible change-of-mind returns where:

- you contact us within 30 days after delivery;
- the product is unopened and unused;
- all seals remain intact;
- the product remains in its original packaging;
- the product is clean, undamaged and in a saleable condition; and
- you provide satisfactory proof of purchase.

Opened, unsealed, used, worn, washed, damaged or tampered-with products are not eligible for change-of-mind returns.

This restriction applies across our product range because our products may be personal-use, hygiene-sensitive, ingestible or unsuitable for resale after opening.

This restriction applies only to change-of-mind returns. It does not affect your rights where a product is faulty, unsafe, damaged, incorrectly supplied, materially different from its description or otherwise fails to meet a consumer guarantee.

Sale and Promotional Products

Sale, clearance and final-sale products are not eligible for change-of-mind returns unless expressly stated otherwise at the time of purchase.

Products purchased using a general promotional discount code remain eligible for change-of-mind returns where they otherwise meet this policy, unless the promotion expressly states that the product is final sale.

This does not affect rights available under the Australian Consumer Law.

Requesting a Return

Before returning a product, email info@32sleeps.com.au and provide:

- your full name;
- your order number;
- the product you wish to return;
- the reason for the return; and
- photographs or other relevant information where the product is damaged, faulty or incorrect.

Do not send a product back until the return has been approved.

The applicable return address and return instructions will be supplied after approval.

Products returned without prior approval may experience delays in identification and processing.

Return Shipping Costs

For an approved change-of-mind return:

- you are responsible for the cost of return postage;
- the original delivery charge is not refundable; and
- we recommend using tracked postage because you remain responsible for the parcel until it is delivered to the supplied return address.

Where we supplied an incorrect product, the product is faulty or damaged, or we are otherwise responsible under the Australian Consumer Law, we will cover or reimburse reasonable return-postage costs where required by law.

We may ask you to provide a postage receipt before reimbursement.

Inspection of Returned Products

We may reasonably inspect a returned product to confirm:

- that it is the product supplied by us;
- its condition;
- whether it has been opened or used;
- the nature and cause of any reported fault; and
- whether the return meets this policy or applicable law.

Any inspection does not remove or reduce your rights under the Australian Consumer Law.

Refunds

Where a refund is approved, it will normally be issued to the original payment method.

We aim to process approved refunds within 10 business days after the returned product has been received and assessed.

Your bank or payment provider may require additional time before the refund appears in your account.

For an eligible change-of-mind return, the refund will ordinarily cover the purchase price of the returned product only. Original shipping charges are not refundable unless required by law.

We are not responsible for interest, account charges or other fees imposed by a third-party payment or finance provider.

Exchanges and Store Credit

Depending on the circumstances, we may offer:

- a replacement product;
- an exchange;
- store credit; or
- a refund.

Where a product has a major failure under the Australian Consumer Law, we will not restrict you to store credit if the law gives you the right to choose a refund or replacement.

Damaged, Incorrect or Missing Products

Please inspect your order shortly after delivery.

Contact us as soon as reasonably possible if:

- the parcel arrives damaged;
- an incorrect product was supplied;
- an item is missing;
- a product appears faulty; or
- a product appears unsafe.

Include your order number and clear photographs where reasonably possible.

Prompt notification helps us investigate the matter with the carrier or supplier, but a delay in contacting us does not automatically remove any statutory right.

Order Cancellations

You may request cancellation before your order is dispatched by contacting info@32sleeps.com.au.

We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once packing, fulfilment or dispatch processing has commenced.

Where an order has already been dispatched, it will generally need to be handled through the applicable returns process.

Subscription Orders

Cancelling a subscription does not automatically cancel or refund an individual subscription order for which payment has already been processed.

Where a subscription order has already been charged, packed or dispatched, that order may proceed and the cancellation will apply to future eligible billing cycles.

This does not affect any rights available under the Australian Consumer Law.

Gifts

Refunds are generally returned to the payment method used by the original purchaser.

Where appropriate and satisfactory proof of purchase is provided, we may offer an exchange or store credit to a gift recipient.

Contact

For return requests or questions about this policy, contact:

32 Sleeps  
ABN 66 175 057 230  
Email: info@32sleeps.com.au